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Business Interruption Policy Supplement
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This policy supplement solely relates to any hire booked from the date of issue that is affected by Government restrictions, such as travel restrictions imposed and lockdown conditions imposed during a Coronavirus outbreak.
If your hire is not affected by Government restrictions over the period of your hire, our standard terms and conditions apply, in particular our cancellation policy, payment terms and terms of use. |
BOOK WITH CONFIDENCE
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Fully transferable:
Any fully-paid reservation that cannot go ahead because of Government travel restrictions imposed during the time of your hire will be fully credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date.
Flexible booking: For any autumn booking, we require a 20% reservation fee and the balance would be required 1 weeks prior, which is fully credited if the hire cannot go ahead as outlined here.
If Government restrictions are imposed during your hire, we would ask you to return immediately and we will credit any remaining hire as outlined here, from the next full day.
Any fully-paid reservation that cannot go ahead because of Government travel restrictions imposed during the time of your hire will be fully credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date.
Flexible booking: For any autumn booking, we require a 20% reservation fee and the balance would be required 1 weeks prior, which is fully credited if the hire cannot go ahead as outlined here.
If Government restrictions are imposed during your hire, we would ask you to return immediately and we will credit any remaining hire as outlined here, from the next full day.
This policy is applied when government regulations cause campervan travel to be impossible for the dates of your trip and overrides our standard cancellation policy. This clause overrides the standard cancellation policy.
The following are example situations that would allow a full-credit:
- There is a government mandated lockdown forbidding travel of any kind
- Campsites are closed due to covid-19 (All of UK)
The following are examples of situations in which do not qualify for a credit:
- If the campervan was reserved to attend an event and that event has been cancelled due to covid-19 measures - as hire is not event or geographically restricted by us.
- You, or someone in your travel group, is ill or has to isolate. Given that in the event of illness / cancellation you can claim such cancellation costs with a normal cancellation insurance or travel insurance.
- Where boundaries are closed, eg you intended on travelling to Wales but Wales is not permitting tourists - where an alternative option is available, you are able to switch plans and still enjoy a break.
- A campsite you intended to stay in is closed or fully booked, but there are one or more other campsites that are open and have space.
FREQUENTLY ASKED QUESTIONS : RELATING TO CORONAVIRUS
Our standard procedures, policies and terms and conditions have been updated to reflect the Coronavirus pandemic. These details supercede
pre-coronavirus procedures, policies and terms and conditions. Link below to view full FAQs.
Our standard procedures, policies and terms and conditions have been updated to reflect the Coronavirus pandemic. These details supercede
pre-coronavirus procedures, policies and terms and conditions. Link below to view full FAQs.
How can I book?
Price enquiries and availability enquiries can be made using the calendar. Until further notice bookings are made by request and not on automatic acceptance. You will be required to agree to our Coronavirus Policy / Business Interruption Policy Supplement (read here), which supersedes our standard terms and conditions where relevant and outlined within the policy.
social distancing procedure
You will be sent full details of our social distancing procedure upon booking - that MUST be adhered to - to protect our staff and our customers. This will include:
- Online check-in for insurance documents - 2 weeks in advance (view insurance requirements here and online check in here)
- Handover and instructions - handover videos and instructions will be provided in advance digitally, with opportunity to ask questions prior to pick-up and telephone support.
- Pick-up - One person per handover (other members must remain your car until invited to access the campervan). Please remain at least 2 metres from staff at all times. Allow up to 20 minutes for decontamination fogging to take place for your assurance for to confirm this has happened and for your assurance. As paperwork and handover is done in advance, once you have walked around the vehicle for the vehicle condition report - you will be invited to enter the vehicle and the keys will be in the cab.
- Drop-off - The vehicle must be returned 30 minutes prior to agreed return time for enough time for you to empty the van of your items before staff greet you. One member of the party should remain outside the camper ready for a check-back, with the other party members returned in to your own vehicle. You will be asked to leave all cupboards open for our cleaners.
- Online check-in for insurance documents - 2 weeks in advance (view insurance requirements here and online check in here)
- Handover and instructions - handover videos and instructions will be provided in advance digitally, with opportunity to ask questions prior to pick-up and telephone support.
- Pick-up - One person per handover (other members must remain your car until invited to access the campervan). Please remain at least 2 metres from staff at all times. Allow up to 20 minutes for decontamination fogging to take place for your assurance for to confirm this has happened and for your assurance. As paperwork and handover is done in advance, once you have walked around the vehicle for the vehicle condition report - you will be invited to enter the vehicle and the keys will be in the cab.
- Drop-off - The vehicle must be returned 30 minutes prior to agreed return time for enough time for you to empty the van of your items before staff greet you. One member of the party should remain outside the camper ready for a check-back, with the other party members returned in to your own vehicle. You will be asked to leave all cupboards open for our cleaners.
WHAT IS THE CANCELLATION POLICY FOR GOVERNMENT RESTRICTED TRAVEL?
Please see our full details on our new Coronavirus Policy / Business Interruption Policy Supplement here.
1. Fully-transferable / flexible booking
1.1 Fully transferable:
Any fully-paid reservation that cannot go ahead because of Government travel restrictions imposed during the time of your hire will be fully-credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date.
Regrettably, we are unable to offer any refunds due to cancellations caused by the Coronavirus pandemic and any associated Government Restrictions imposed as a result of the same.
1.2 Flexible booking: Reserve with a 20% reservation fee with reduced payment schedule: For any autumn 2020 and beyond hire date, the balance would be required at our normal 6 weeks prior and will be fully credited if the hire cannot go ahead as outlined here.
1.3 If Government restrictions are imposed during your hire, we would ask you to return immediately and we will credit any remaining hire as outlined here, from the next full day.
1. Fully-transferable / flexible booking
1.1 Fully transferable:
Any fully-paid reservation that cannot go ahead because of Government travel restrictions imposed during the time of your hire will be fully-credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date.
Regrettably, we are unable to offer any refunds due to cancellations caused by the Coronavirus pandemic and any associated Government Restrictions imposed as a result of the same.
1.2 Flexible booking: Reserve with a 20% reservation fee with reduced payment schedule: For any autumn 2020 and beyond hire date, the balance would be required at our normal 6 weeks prior and will be fully credited if the hire cannot go ahead as outlined here.
1.3 If Government restrictions are imposed during your hire, we would ask you to return immediately and we will credit any remaining hire as outlined here, from the next full day.
what is the cleaning policy?
Please read our cleaning policy here.
what is I am ill or need to self-isolate prior to hire?
If you are required to cancel because you or a member of your party is ill, we ask that you make a claim for the cost of your hire and any associated costs with your hire with your travel insurers. We will not credit or refund your hire due to illness, isolation or delay as our vehicle will have been made available for your use during this time. We may be able to re-let at short notice and will consider a partial rebate, but this will be solely based upon our discretion and ability to do this and we are under no obligation in respect of the same.
What’s included in the price?
The rates are fully inclusive of insurance, breakdown and a mileage allowance – so this is the rate you will pay, unless you choose to add optional extras, such as bedding and outdoor furniture, or additional mileage for example. Take a look at our extra’s page for optional extra items and rates - view EXTRAS page
Take a look at what we include in the kitchen here. All our campervans come with crockery, cutlery, pots and pans, utensils etc so you can cook and dine. HOWEVER YOU MAY NOT CHOOSE TO TAKE THESE ITEMS - IF YOU PREFER TO TAKE YOUR OWN. There will not be a reduction in the cost if you choose to take your own.
Take a look at what we include in the kitchen here. All our campervans come with crockery, cutlery, pots and pans, utensils etc so you can cook and dine. HOWEVER YOU MAY NOT CHOOSE TO TAKE THESE ITEMS - IF YOU PREFER TO TAKE YOUR OWN. There will not be a reduction in the cost if you choose to take your own.
IS MY RESERVATION GUARANTEED?
Yes, as long as there are no Government restrictions to travel and you have paid on payment terms as specified.
WHAT IS THE CANCELLATION POLICY IF I NEED TO CANCEL?
Cancellations
If you wish to cancel your reservation outside of any Government travel restrictions, these can be made in accordance with our standard cancellation policy, in our standard terms and conditions, which are:
Fees retained from the reservation deposit are fees and charges that reflect the costs of administration, payment fees and payment processing including book-keeping and associated reconciliation, contract preparation and cancellation, refunding fees and processing, re-advertising and hire date release. The £150 or 20% reservation deposit is made up from a booking fee of £90 that includes payment processing, administration charge and vehicle charge for supply (relevant whether hired or not) with the remainder charged as a hire date holding fee. The hire date holding fee may be refunded at our discretion and we are under no obligation in respect of the same.
If you wish to cancel your reservation outside of any Government travel restrictions, these can be made in accordance with our standard cancellation policy, in our standard terms and conditions, which are:
- Cancellations made 42 days or more: loss of reservation deposit (£150 or 20%) – with £60 refund if dates are re-let for the same rate.
- Less than 6 weeks before hire date: 50% of total hire charge – reduced to 30% charge if dates are re-let for the same rate
- 4 weeks or less before the hire date: 100% of total hire charge – reduced to 60% charge if dates are re-let for the same rate
Fees retained from the reservation deposit are fees and charges that reflect the costs of administration, payment fees and payment processing including book-keeping and associated reconciliation, contract preparation and cancellation, refunding fees and processing, re-advertising and hire date release. The £150 or 20% reservation deposit is made up from a booking fee of £90 that includes payment processing, administration charge and vehicle charge for supply (relevant whether hired or not) with the remainder charged as a hire date holding fee. The hire date holding fee may be refunded at our discretion and we are under no obligation in respect of the same.
WHAT HAPPENS IF WE HAVE TO SELF-ISOLATE DURING HIRE?
Updated guidance for accommodation providers if a guest displays symptoms of COVID-19
If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
IF YOU CANNOT RETURN THE CAMPERVAN AT YOUR EXPECTED DAY / TIME DUE TO ILLNESS / SELF ISOLATING DURING HIRE YOU MUST INFORM US IMMEDIATELY AND YOU WILL BE LIABLE FOR ANY ADDITIONAL DAYS OVER HIRE AT OUR RELEVANT NIGHTLY RATE PLUS ADMIN CHARGE. WE WILL BE REQUIRED TO REFUND ANY FOLLOW-ON GUESTS WHO CANNOT TRAVEL BECAUSE OF YOUR SELF-ISOLATING. THEREFORE IT IS STRONGLY RECOMMENDED WHERE YOU ARE ABLE TO, TO PLAN ON HOW YOU CAN GET BACK TO RETURN THE CAMPERVAN AND RETURN HOME TO BE IN THE COMFORT OF YOUR OWN HOME.
If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
IF YOU CANNOT RETURN THE CAMPERVAN AT YOUR EXPECTED DAY / TIME DUE TO ILLNESS / SELF ISOLATING DURING HIRE YOU MUST INFORM US IMMEDIATELY AND YOU WILL BE LIABLE FOR ANY ADDITIONAL DAYS OVER HIRE AT OUR RELEVANT NIGHTLY RATE PLUS ADMIN CHARGE. WE WILL BE REQUIRED TO REFUND ANY FOLLOW-ON GUESTS WHO CANNOT TRAVEL BECAUSE OF YOUR SELF-ISOLATING. THEREFORE IT IS STRONGLY RECOMMENDED WHERE YOU ARE ABLE TO, TO PLAN ON HOW YOU CAN GET BACK TO RETURN THE CAMPERVAN AND RETURN HOME TO BE IN THE COMFORT OF YOUR OWN HOME.
We're here to help so please do get in touch with any queries or concerns so we can guide you through the process as smoothly and easily as possible!
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FAQs
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