Coronavirus Travel Restriction Policy for 2021
This policy supplement solely relates to any hire that is affected by Government restrictions, such as travel restrictions and lockdown conditions imposed relating to Coronavirus outbreak.
If your hire is not affected by Government restrictions over the period of your hire, our standard terms and conditions apply, in particular our cancellation policy, payment terms and terms of use.
1. Reservation fee (£199 or 20% if higher) Fully-transferable / flexible booking
1.1. Fully transferable and flexible:
Any reservation fee cannot go ahead because of Government travel restrictions imposed (as outlined in 4. below) during the time of your hire will be fully-credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date. The reservation fee is non-refundable as it will be used to secure either the original campervan hire booking or a future date.
1.2. If Government restrictions (as outlined in 4 below) are imposed during your hire, we would ask you to return immediately and we will refund any remaining hire as outlined here, from the next full day.
2. Where reservation fee is credited for future hire
2.1 i). Note that hire rates vary by period and duration. Your reservation fee credit will be applied to credit a future reservation fee - however the hire cost overall may vary from your original date.
ii). If the new hire cost is more than the value of the original hire – you will be required to pay the difference, in accordance with our standard payment terms of 6 weeks prior (or immediately if less than 6 weeks to travel).
iii). If the difference is not paid in accordance with our payment terms, your hire will not be able to go ahead, and you may forfeit the credit in accordance with our standard cancellation policy.
2.2. New reservations are subject to the relevant Terms and Conditions of the transferred date.
3. Remaining balance payment refunds
3.1. Beyond the reservation fee, you will be required to pay the remaining balance within 30 days prior to travel. This will be taken automatically by the same payment method as the reservation fee paid.
3.2. If travel is restricted by the Government as outlined in 4. your remaining balance will be fully-refunded by the payment method paid by.
4. Defining travel restrictions
This policy is applied when Government regulations cause campervan travel to be impossible for the dates of your trip and overrides our standard cancellation policy.
4.1. The following are example situations that would allow a refund / credit:
- There is a government mandated lockdown forbidding travel of any kind - either nationally or at your location where you reside. (Please note that during lockdown it is not expected that hire vehicle suppliers are asked to close.)
- Campsites are closed due to covid-19 (All of UK)
4.2. The following are examples of situations in which do not qualify for a refund / credit:
- If the campervan was reserved to attend an event and that event has been cancelled due to covid-19 measures - as hire is not event or geographically restricted by us.
- You, or someone in your travel group, is ill or has to isolate. In the event of illness / your cancellation you are expected to claim such cancellation costs with your own cancellation insurance or travel insurance.
- Where boundaries are closed, eg you intended on travelling to Wales but Wales is not permitting tourists - where an alternative option is available, you are able to switch plans and still enjoy a break.
- A campsite you intended to stay in is closed or fully booked, but other campsites that are open and have space.
5. Cancellations
5.1. If you wish to cancel your reservation outside of any Government travel restrictions, these can be made in accordance with our standard cancellation policy, in our standard terms and conditions, which are:
5.2. Fees retained from the reservation deposit are fees and charges that reflect the costs of administration, payment fees and payment processing including book-keeping and associated reconciliation, contract preparation and cancellation, refunding fees and processing, re-advertising and hire date release. The £199 or 20% reservation deposit is made up from a booking fee of £90 that includes payment processing, administration charge and vehicle charge for supply (relevant whether hired or not) with the remainder charged as a hire date holding fee. The hire date holding fee may be refunded at our discretion and we are under no obligation in respect of the same.
5.3. If you are required to cancel because you or a member of your party is ill, we ask that you make a claim for the cost of your hire and any associated costs with your hire with your travel insurers. We will not credit or refund your hire due to illness, isolation or delay as our vehicle will have been made available for your use during this time. We may be able to re-let at short notice and will consider a partial rebate, but this will be solely based upon our discretion and ability to do this and we are under no obligation in respect of the same.
5.4. Event or venue closure? If the event or place you are intending to go to has been cancelled or closed, where alternative travel is available / not restricted we will not provide a refund or credit note as your term of hire are for us to supply a campervan for a date and not an event or venue.
6. Travel Insurance
6.1. It is a condition of hire that you have an appropriate level of travel insurance that will cover cancellation, curtailment and illness. We will not ask for evidence of this, however it will be deemed that you accept this term with your reservation.
7. Terms of hire and use
7.1. Your hire will be subject to the relevant guidance for working in a safe workplace, hygiene and cleanliness guidelines, social distancing and travel safety. Please ensure you have read and understood the most up to date, relevant guidelines and advice prior to your reservation.
7.2. You must check-in online using our existing online check in system to provide all identification as required. You must follow the advice and information provided on our FAQs, Insurance & ID page and Online Check-in to ensure you have provided all required documents two weeks in advance. Or without delay for hire less than 2 weeks to travel to ensure processing and confirmation of insurance prior to pick-up.
7.3 You must adhere to social distancing and any relevant Government Guidance applicable on collection. You will receive of “how to use” video instructions as well as PDF view in advance and raise any questions prior, aimed to replace the traditional guided handover. Upon pick-up, you will be invited to step into the vehicle and we will stand outside. Please follow our instructions. To limit our own risk, we ask for one responsible adult to communicate with us on pick-up and the remainder of your party should remain in your vehicle until we have dispersed. You should wear a face covering if the Government advice confirms this.
7.4 By taking the vehicle you acknowledge our cleaning procedure (available on our website), acknowledge you have seen the campervan being sterilized with sterilising mist upon pick-up, with social distancing adhered to as outlined in 4.3, and therefore take the campervan at your own risk.
7.5 If you or a member of your party fall ill during your hire, you are obliged to inform us immediately for necessary steps to be taken.
Updated guidance for accommodation providers if a guest displays symptoms of COVID-19
If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
We ask you return the campervan as we cannot reasonably accommodate an extension to your hire period for self-isolating where we have follow-on guests.
IF YOU CANNOT RETURN THE CAMPERVAN AT YOUR EXPECTED DAY / TIME DUE TO ILLNESS / SELF ISOLATING DURING HIRE YOU MUST INFORM US IMMEDIATELY AND YOU WILL BE LIABLE FOR ANY ADDITIONAL DAYS OVER HIRE AT OUR RELEVANT NIGHTLY RATE PLUS ADMIN CHARGE. WE WILL BE REQUIRED TO REFUND ANY FOLLOW-ON GUESTS WHO CANNOT TRAVEL BECAUSE OF YOUR SELF-ISOLATING. THEREFORE IT IS STRONGLY RECOMMENDED WHERE YOU ARE ABLE TO, TO PLAN ON HOW YOU CAN GET BACK TO RETURN THE CAMPERVAN AND RETURN HOME TO BE IN THE COMFORT OF YOUR OWN HOME.
8. General Terms
8.1. Coronavirus Travel Restriction Policy for 2021 together with our standard terms forms the entirety of the agreement between us. No other documentation or communications between us will affect the implementation of interpretation of these terms save for any variation that is agreed between us in accordance with clause 6.2 below.
8.2. Should any variation or modification be required to these terms and/or our standard terms and conditions this must be agreed in writing and signed by both yourself and Wanderlust Camper Co Ltd.
8.3. By making your reservation/continuing with your reservation you agree to be bound by both these terms and those contained within our standard terms and conditions.
GENERAL:-
YOU WILL BE ASKED TO AGREE TO THESE TERMS AT THE TIME OF BOOKING
We're here to help so please do get in touch with any queries or concerns so we can guide you through the process as smoothly as possible.
This policy supplement solely relates to any hire that is affected by Government restrictions, such as travel restrictions and lockdown conditions imposed relating to Coronavirus outbreak.
If your hire is not affected by Government restrictions over the period of your hire, our standard terms and conditions apply, in particular our cancellation policy, payment terms and terms of use.
1. Reservation fee (£199 or 20% if higher) Fully-transferable / flexible booking
1.1. Fully transferable and flexible:
Any reservation fee cannot go ahead because of Government travel restrictions imposed (as outlined in 4. below) during the time of your hire will be fully-credited for a future hire – with the freedom to choose any available dates to suit you within 12 months of your original travel date. The reservation fee is non-refundable as it will be used to secure either the original campervan hire booking or a future date.
1.2. If Government restrictions (as outlined in 4 below) are imposed during your hire, we would ask you to return immediately and we will refund any remaining hire as outlined here, from the next full day.
2. Where reservation fee is credited for future hire
2.1 i). Note that hire rates vary by period and duration. Your reservation fee credit will be applied to credit a future reservation fee - however the hire cost overall may vary from your original date.
ii). If the new hire cost is more than the value of the original hire – you will be required to pay the difference, in accordance with our standard payment terms of 6 weeks prior (or immediately if less than 6 weeks to travel).
iii). If the difference is not paid in accordance with our payment terms, your hire will not be able to go ahead, and you may forfeit the credit in accordance with our standard cancellation policy.
2.2. New reservations are subject to the relevant Terms and Conditions of the transferred date.
3. Remaining balance payment refunds
3.1. Beyond the reservation fee, you will be required to pay the remaining balance within 30 days prior to travel. This will be taken automatically by the same payment method as the reservation fee paid.
3.2. If travel is restricted by the Government as outlined in 4. your remaining balance will be fully-refunded by the payment method paid by.
4. Defining travel restrictions
This policy is applied when Government regulations cause campervan travel to be impossible for the dates of your trip and overrides our standard cancellation policy.
4.1. The following are example situations that would allow a refund / credit:
- There is a government mandated lockdown forbidding travel of any kind - either nationally or at your location where you reside. (Please note that during lockdown it is not expected that hire vehicle suppliers are asked to close.)
- Campsites are closed due to covid-19 (All of UK)
4.2. The following are examples of situations in which do not qualify for a refund / credit:
- If the campervan was reserved to attend an event and that event has been cancelled due to covid-19 measures - as hire is not event or geographically restricted by us.
- You, or someone in your travel group, is ill or has to isolate. In the event of illness / your cancellation you are expected to claim such cancellation costs with your own cancellation insurance or travel insurance.
- Where boundaries are closed, eg you intended on travelling to Wales but Wales is not permitting tourists - where an alternative option is available, you are able to switch plans and still enjoy a break.
- A campsite you intended to stay in is closed or fully booked, but other campsites that are open and have space.
5. Cancellations
5.1. If you wish to cancel your reservation outside of any Government travel restrictions, these can be made in accordance with our standard cancellation policy, in our standard terms and conditions, which are:
- Cancellations made 42 days (6 weeks) or more: loss of reservation deposit (£199 or 20%) – with £60 refund if dates are re-let for the same rate.
- Between 41 days and 29 days (less than 6 but more than 4 weeks) before hire date: 50% of total hire charge – reduced to 30% charge if dates are re-let for the same rate
- 28 days (4 weeks) or less before the hire date: 100% of total hire charge – reduced to 60% charge if dates are re-let for the same rate
5.2. Fees retained from the reservation deposit are fees and charges that reflect the costs of administration, payment fees and payment processing including book-keeping and associated reconciliation, contract preparation and cancellation, refunding fees and processing, re-advertising and hire date release. The £199 or 20% reservation deposit is made up from a booking fee of £90 that includes payment processing, administration charge and vehicle charge for supply (relevant whether hired or not) with the remainder charged as a hire date holding fee. The hire date holding fee may be refunded at our discretion and we are under no obligation in respect of the same.
5.3. If you are required to cancel because you or a member of your party is ill, we ask that you make a claim for the cost of your hire and any associated costs with your hire with your travel insurers. We will not credit or refund your hire due to illness, isolation or delay as our vehicle will have been made available for your use during this time. We may be able to re-let at short notice and will consider a partial rebate, but this will be solely based upon our discretion and ability to do this and we are under no obligation in respect of the same.
5.4. Event or venue closure? If the event or place you are intending to go to has been cancelled or closed, where alternative travel is available / not restricted we will not provide a refund or credit note as your term of hire are for us to supply a campervan for a date and not an event or venue.
6. Travel Insurance
6.1. It is a condition of hire that you have an appropriate level of travel insurance that will cover cancellation, curtailment and illness. We will not ask for evidence of this, however it will be deemed that you accept this term with your reservation.
7. Terms of hire and use
7.1. Your hire will be subject to the relevant guidance for working in a safe workplace, hygiene and cleanliness guidelines, social distancing and travel safety. Please ensure you have read and understood the most up to date, relevant guidelines and advice prior to your reservation.
7.2. You must check-in online using our existing online check in system to provide all identification as required. You must follow the advice and information provided on our FAQs, Insurance & ID page and Online Check-in to ensure you have provided all required documents two weeks in advance. Or without delay for hire less than 2 weeks to travel to ensure processing and confirmation of insurance prior to pick-up.
7.3 You must adhere to social distancing and any relevant Government Guidance applicable on collection. You will receive of “how to use” video instructions as well as PDF view in advance and raise any questions prior, aimed to replace the traditional guided handover. Upon pick-up, you will be invited to step into the vehicle and we will stand outside. Please follow our instructions. To limit our own risk, we ask for one responsible adult to communicate with us on pick-up and the remainder of your party should remain in your vehicle until we have dispersed. You should wear a face covering if the Government advice confirms this.
7.4 By taking the vehicle you acknowledge our cleaning procedure (available on our website), acknowledge you have seen the campervan being sterilized with sterilising mist upon pick-up, with social distancing adhered to as outlined in 4.3, and therefore take the campervan at your own risk.
7.5 If you or a member of your party fall ill during your hire, you are obliged to inform us immediately for necessary steps to be taken.
Updated guidance for accommodation providers if a guest displays symptoms of COVID-19
If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. If a guest cannot reasonably return home (for example, because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
We ask you return the campervan as we cannot reasonably accommodate an extension to your hire period for self-isolating where we have follow-on guests.
IF YOU CANNOT RETURN THE CAMPERVAN AT YOUR EXPECTED DAY / TIME DUE TO ILLNESS / SELF ISOLATING DURING HIRE YOU MUST INFORM US IMMEDIATELY AND YOU WILL BE LIABLE FOR ANY ADDITIONAL DAYS OVER HIRE AT OUR RELEVANT NIGHTLY RATE PLUS ADMIN CHARGE. WE WILL BE REQUIRED TO REFUND ANY FOLLOW-ON GUESTS WHO CANNOT TRAVEL BECAUSE OF YOUR SELF-ISOLATING. THEREFORE IT IS STRONGLY RECOMMENDED WHERE YOU ARE ABLE TO, TO PLAN ON HOW YOU CAN GET BACK TO RETURN THE CAMPERVAN AND RETURN HOME TO BE IN THE COMFORT OF YOUR OWN HOME.
8. General Terms
8.1. Coronavirus Travel Restriction Policy for 2021 together with our standard terms forms the entirety of the agreement between us. No other documentation or communications between us will affect the implementation of interpretation of these terms save for any variation that is agreed between us in accordance with clause 6.2 below.
8.2. Should any variation or modification be required to these terms and/or our standard terms and conditions this must be agreed in writing and signed by both yourself and Wanderlust Camper Co Ltd.
8.3. By making your reservation/continuing with your reservation you agree to be bound by both these terms and those contained within our standard terms and conditions.
GENERAL:-
YOU WILL BE ASKED TO AGREE TO THESE TERMS AT THE TIME OF BOOKING
We're here to help so please do get in touch with any queries or concerns so we can guide you through the process as smoothly as possible.